FAQs

HOW LONG WILL IT TAKE TO GET MY ORDER?

AUSTRALIAN ORDERS
2 – 5 business days after dispatch.
INTERNATIONAL ORDERS
5-12 business days, this depends on your location.

WHERE’S MY ORDER? It's on its way – but if your item is taking longer than expected, or if you have any other shipping issues, please contact us.

CAN I TRACK MY ORDER? Yes, you will receive an email with your tracking information when your order has been confirmed. If you have not received a confirmation email, please check your junk folder or contact us.

HOW DO I LOOK AFTER MY SUNNIES? When not in use, keep your frames in your Avoir hard case. Always use your Avoir cleaning cloth to wipe your lenses & though  our lenses are scratch resistant, avoid putting them facedown.

THE STYLE IM AFTER IS OUT OF STOCK? If the pair you're looking for is out of stock, a replenishment is most likely on its way. If you would like to be the first to know when they arrive, join our mailing list or drop an email.

IS AVOIR SUSTAINABLE? We are dedicated to upholding the strongest ethical standards and we aim to collaborate with suppliers and partners who share our values of sustainability, accountability, and integrity. We use biodegradable post bags for shipping and aim to use the least amount of waste as possible. We continue to learn and improve as our business grows & we appreciate any comments or feedback in this area as it is an important priority for us.